APPOINTMENTS:
Office Phone: 603-224-1223
Toll Free in NH: 800-742-5800
Office Fax: 603-228-7133

ADDRESS:
Concord Hospital Campus
Memorial Building Suite 106
246 Pleasant Street
Concord, NH 03301

Practice Hours:
8:30am - 5pm, Mon - Fri

Billing Office:
8am - 4:45pm, Mon - Fri
Phone: 603-228-7261

Frequently Asked Questions

1.) Office hours:

Monday through Friday 8:00am to 5:00 pm.
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2.) Problems after hours:

We are best suited to assist you during regular office hours. However if problem arises during non-office hours, call our office number and our answering service will take your information and forward it on to the on-call physician, who will return your call.
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3.) Prescription refills:

Prescription refills are best handled during regular office hours and should be called at that time. Please be aware of amounts of your medications. Prescription refills require a 24hour notification to be processed.
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4.) Medical questions:

Medical questions are taken as messages and given to the providers. Please be clear and concise and provide the best method to contact you. The providers answer the questions as they are able throughout the day. Some may not be returned until the end of day.
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5.) Our billing office:

Our billing office is available Monday through Friday 8:00am to 4:45pm. They are available to discuss and consult you on all billing and payment issues. To contact please call (603)-228-7261 or fax (603)-228-7534.
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6.) Medical records request:

To get a copy of your medical records, you must fill out a medical record release form and return it to our office. Processing of your request may take up to one week.
click here to view/print out request form | hide this answer

7.) Insurances we accept:

We take all major insurance carriers including worker compensation. You will be required to furnish our office with a copy of your insurance card and be responsible for any co-payments or deductibles as required by your insurance. Please be aware of limitations and/or exclusions regarding your policy. You may call our office if you have specific concerns regarding your insurance.
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8.) Our location:

We are located on the Concord Hospital campus.
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9.) First Visit items:

We have a complete checklist and printable forms for your first visit.
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10.) Referrals:

This is dependent upon your insurance policy. Most insurance cards inform you on the face if you need a referral, HMO’s generally require referrals. If you are unsure you may contact your insurance carrier, your human resource department, or primary care provider. Our office cannot provide you with your referral information.
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11.) Cast and fracture care:

Click here to view and print a complete guide to cast and fracture care.
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12.) Re-visit items:

If you have not been in the office for awhile, you will be asked to fill out some new paperwork. This is to ensure that we have your updated medical history, medication and insurance information. Often small changes in this kind of information can make big changes. We appreciate your patience.
click here for adult update forms | click here for pediatric update forms
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13.) Cancellations:

In consideration for other patients waiting for appointments we request that if you cannot make an appointment, that you cancel at least with 24 hours notice. This allows us to accommodate patients on a waiting list.
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14.) "No-showing" for an appointment:

"No-showing" for an appointment means that other patients that could have been helped are not. Please contact us if you wish to be re-scheduled. After two no-show appointments, administrative approval will be required in order to schedule any further appointments.
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Patient Education:

click here to visit our patient education area